PDF
Summary
Program Manager at YouTube/Google who ships production software. I run global Trust & Safety operations across 10 sites and 800+ moderators, and I use AI to build the tools I wish existed. Full-stack apps, custom platforms, automation systems. If there's a problem and no product to solve it, I make one.
Skills
Domains: Trust & Safety Operations · AI Safety & Innovation · Content Moderation at Scale · Vendor Program Management · UX Research · Curriculum Design
I Ship With: React · Next.js · TypeScript · Supabase · Prisma · Tailwind CSS · Node.js · SQL · Python · Vercel · Google Cloud
AI Toolkit: Claude · Gemini API · AI pair programming · Prompt engineering · AI safety protocols
Experience
Quality & Continuous Improvement Program Manager
11/2024 to CurrentYouTubePlaya Vista, CA
- Executed comprehensive global experiments to assess and strengthen quality standards for child safety content moderation, generating essential insights for policy and process refinement.
- Directed quality programs across international vendor partners and 10 global sites (including Poland, Portugal, Malaysia, and India), overseeing 800+ content moderators to ensure uniform application of child safety policies.
- Developed custom SQL dashboards to reduce vendor pain points, allow for better digestion of salient performance data, and enhance reporting by 20%.
Legal Ops Program Manager
05/2022 to 11/2024GooglePlaya Vista, CA
- Directed cross-functional initiatives across 5 vendor operations (200+ headcount) to elevate compliance and enhance operational efficiency, employing user research to detect pain points and develop solutions.
- Developed and drove the implementation of innovative tool solutions for error management, in the form of a new quality control workflow, that reduced internal errors by 45%.
- Shipped 4 end-to-end operational projects, improving risk identification and mitigation through new data channels.
Quality Analyst, Trust & Safety
09/2020 to 05/2022YouTubeFarmington Hills, MI
- Evolved Quality Assurance system to identify, measure, and improve process opportunities in processes, tools, and training.
- Developed and deployed a content enhancement tool, reducing handle time for lengthy or intricate videos by 10%.
Desktop Support Technician
06/2018 to 09/2020Rocket MortgageDetroit, MI
- Collaborated with engineers to resolve workflow issues and implement computer policy changes, resulting in the elimination of over 100+ annual incident tickets.
- Achieved top #3 ranking in customer satisfaction by resolving customer problems related to hardware and software issues.
Education
Master of Arts: Leadership, Organizational Innovation & Change
University of the Pacific — Stockton, CA
Expected in 2026University of the Pacific — Stockton, CA
Master of Science: Human-Computer Interaction
Quinnipiac University — Hamden, CT
05/2023Quinnipiac University — Hamden, CT
Bachelor of Arts: User Experience
Michigan State University — East Lansing, MI
08/2020Michigan State University — East Lansing, MI
Activities
- Michigan Speech Coaches Inc.: Individually founded and hosted Michigan's largest competitive speech tournament.
- Certified California Climate Steward: Lead monthly hikes, climate change discussions, and social engagement.